Return & Refund Policy

Last Updated: June 2026

At ApexVital, we strive to provide quality health and fitness products and a positive shopping experience. Please read this Return & Refund Policy carefully before placing an order.

Our Commitment

We stand behind the products we sell and will work with customers to resolve genuine issues involving damaged, defective, incorrect, or missing items.

Important: Package Inspection

To ensure fair handling of claims, customers are strongly advised to record a clear, continuous video while opening their package.

The video should:

• Show the sealed package before opening.

• Clearly display the shipping label.

• Capture the entire unboxing process without cuts or edits.

• Show the product and its condition immediately after opening.

This video helps us verify claims quickly and accurately.

Eligible Cases for Refunds or Replacements

Customers may be eligible for a refund, replacement, or store credit if:

• The item arrives damaged.

• The item is defective upon arrival.

• The wrong item was delivered.

• Items are missing from the package.

Claims must be submitted within 48 hours of delivery.

How to Submit a Claim

To request assistance, please contact us at farhan3june@gmail.com and provide:

• Your order number

• A description of the issue

• The unboxing video (recommended and may be required)

• Clear photos showing the problem

Our team will review the information and respond as quickly as possible.

Cases Not Covered

Refunds, returns, or replacements are generally not available for:

• Change of mind after purchase

• Ordering the wrong product, size, or variation

• Incorrect shipping information provided by the customer

• Products that have been used, altered, or damaged after delivery

• Normal wear and tear

• Delays caused by customs, shipping carriers, weather conditions, or other events outside our control

Evidence Requirements

To protect both customers and our business from fraudulent claims, sufficient evidence may be required before a refund or replacement can be approved.

In cases involving damaged, defective, missing, or incorrect items, an unboxing video may be requested. Claims submitted without sufficient evidence may be declined.

Return Authorization

Please do not send products back without first contacting our support team.

If a return is approved, detailed return instructions will be provided.

Unauthorized returns may not be accepted.

Refund Processing

Once a claim is approved:

• Refunds will be issued to the original payment method whenever possible.

• Processing times may vary depending on banks and payment providers.

• Original shipping fees are generally non-refundable unless the issue resulted from our error.

Replacement Orders

Where appropriate, we may offer a replacement product instead of a refund.

Replacement decisions are based on product availability and the nature of the claim.

Chargebacks and Fraud Prevention

We encourage customers to contact us before opening a payment dispute or chargeback.

Submission of false, misleading, edited, or fraudulent evidence may result in claim rejection and additional action where permitted by law.

Contact Information

ApexVital
Website: apexvital-store.myshopify.com
Email: farhan3june@gmail.com

By placing an order with ApexVital, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.